Refund Policy:
- Laundry Services: 1.1 In the event of unsatisfactory laundry services, customers are entitled to request a refund within 48 hours of receiving their cleaned garments. 1.2 Refund requests must be accompanied by clear photographic evidence of the issue, such as damage, staining, or incorrect treatment. 1.3 Refunds will be processed within 7 business days from the date of approval. 1.4 Refunds will be issued to the original payment method used for the transaction.
- Airbnb Accommodations: 2.1 Guests are entitled to a refund based on the cancellation policy chosen by the host during the booking process. 2.2 Hosts must adhere to the selected cancellation policy and issue refunds promptly in accordance with the policy terms. 2.3 Guests requesting refunds for issues such as misrepresentation, cleanliness, or other concerns must provide documented evidence to support their claim. 2.4 Hosts have the right to contest refund requests with appropriate evidence if they believe the claim is unjustified.
Returns Policy:
- Laundry Services: 1.1 Customers may return their cleaned garments within 72 hours if they find that the items were not cleaned according to their instructions. 1.2 Returns must be accompanied by the original receipt or order number and a detailed explanation of the issue. 1.3 The returned garments will be reprocessed at no additional cost to the customer. 1.4 Customers must notify us of their intention to return garments within 72 hours of receiving their laundry.
- Airbnb Accommodations: 2.1 Guests can request to change accommodations or make adjustments to their reservation based on availability and the host’s discretion. 2.2 If an issue arises during the stay that significantly affects the quality of the accommodations, guests must inform the host promptly to allow for resolution. 2.3 If a satisfactory solution cannot be reached and the issue is deemed substantial, the guest may be entitled to a partial or full refund as per the host’s chosen cancellation policy.
General Guidelines:
- Refund and return requests must be submitted via email or through the designated communication channels provided by the business.
- All refund and return requests will be reviewed on a case-by-case basis.
- Customers and guests are encouraged to provide detailed documentation, including photographs, to support their claims.
- The business reserves the right to investigate and verify refund and return claims before processing any refunds or returns.
- Refund and return policies are subject to change without prior notice; customers and guests should review the policies before making any transactions.
- For any questions or concerns regarding the refund and returns process, customers and guests can contact our customer support team at the provided contact information.
Please note that this policy is a general template and should be customized to fit your specific business operations, legal requirements, and customer expectations. It’s recommended to consult with legal professionals to ensure compliance with relevant laws and regulations.
Contact us if you need any further assistance